Because our products are research-grade compounds whose integrity depends on storage and handling after they leave our facility, all sales are final once an order has shipped.
Damaged or incorrect items. If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with your order number and photos and we will replace it or issue a refund.
Non-delivery. If a tracked order is not delivered, we will investigate with the carrier and make it right.
How to request. Email info@peptivaresearchlabs.com or use our contact form with your order number.